Privacy Policy

Effective Date: November 1st, 2024

ABOUT US
This Privacy Policy is provided by Traditional Couples Matchmaking Services (Enterprise Number: 2024/547992/07), based in Cape Town, South Africa. Throughout this policy, we refer to Traditional Couples Matchmaking Services as “Trad Couples,” “we,” “our,” or “us.” Trad Couples is firmly committed to the protection of your personal data and the transparency of our privacy practices. This Privacy Policy outlines our practices related to the collection, storage, access, use, and disclosure (collectively, “Processing”) of your personal data when you use our website or mobile application (collectively, the “Platform”), access the services we provide (the “Services”), or otherwise interact with us.

Controller
Traditional Couples Matchmaking Services is the entity responsible for processing your personal data.

Contact Us
If you have questions or concerns about our policies and practices related to your personal data, please contact our Data Protection Officer at dpo@tradcouples.com.

Acceptance of Terms
By accessing the Platform or using our Services, you accept this Privacy Policy and agree to be bound by its terms. Your use of the Platform or Services and any dispute(s) over privacy are subject to this Privacy Policy and our Terms and Conditions.

WHAT TYPES OF INFORMATION DO WE COLLECT?
When you use our Platform and/or Services, we collect the following types of data:

    1. Personal Data – Information that can be used to identify you, such as your email address, location, and demographic details.
    2. Non-Personal Data – Aggregated data that cannot identify you individually.

We collect Personal Data in the following ways:

      • Information You Provide: This includes data provided when creating an account, such as your username, email address, and demographic information like your city, zip code, and date of birth.
      • Automatically Collected Data: This includes your IP address, browser type, and device data.
      • Optional Profile Information: You may choose to add further details to your profile, such as a photograph, body type, and personal characteristics.

HOW DO WE USE YOUR INFORMATION?
We use your data for purposes such as:

      • Facilitating your use of the Platform and Services.
      • Improving the content and functionality of our Platform.
      • Conducting surveys and market research.
      • Providing customer support.
      • Detecting and preventing fraud.
      • Customizing your experience with targeted content.

SHARING YOUR INFORMATION
We may share your data with:

    1. Service Providers: Trusted third parties who perform functions on our behalf, such as payment processors and marketing agencies.
    2. Legal Authorities: Government bodies and law enforcement agencies, as required by law or legal processes.
    3. Business Transactions: Potential buyers or partners in the event of a merger, sale, or similar transaction.

DATA TRANSFERS
Your personal data may be transferred to countries outside of South Africa, where Trad Couples operates. We take steps to ensure the information receives the same level of protection, regardless of where it is processed.

SECURITY
We take appropriate measures to protect your personal data against unauthorized access, loss, and theft. However, no security measure can guarantee complete protection.

DATA RETENTION
We retain your personal data as long as necessary for the purposes for which it was collected, or as required by law.

YOUR RIGHTS
You may have the following rights with respect to your personal data, depending on your location:

      • Right to Withdraw Consent: You may withdraw your consent for us to process your personal data.
      • Right of Access, Rectification, and Erasure: You may request access to, correction of, or deletion of your data.
      • Data Portability: Where feasible, you may request to receive your personal data in a structured, machine-readable format.

COOKIES AND TRACKING
We use cookies and similar tracking technologies to improve your experience on our Platform. You can adjust your browser settings to decline cookies.

CHILDREN
The Platform and Services are not intended for individuals under the age of 18.

DIRECT MARKETING
Where legally permissible, we may send you marketing communications. You may opt out of these communications at any time.

CONTACT US
For privacy inquiries, contact us: info@tradcouples.com

IMPORTANT NOTICE FOR CALIFORNIA RESIDENTS
This section applies to California residents. Trad Couples does not sell your personal data, and you have rights under the California Consumer Privacy Act (CCPA). Please contact us for any specific requests related to your personal data.

Precedence of English Version
The official version of this Privacy Policy is in English. Any translations are for convenience only.

© 2024 Traditional Couples Matchmaking Services